Feedback and Redress Mechanism

Please let us know how we have served you:

  • Kindly accomplish our Feedback Form and drop in the drop box at the Collection Area;
  • You may send your feedback/concern through the following:

e-mail –

Call our BWD phones

Administrative Division  –  (074) 444-7246

Commercial Division – (074) 442-6539, (074) 442-4008, (074) 442-3218, (074) 442-4929

Technical (Engineering/ C & M/Production Divisions)(074) 442-4228

Water Quality Section       –           (074) 442-4940

Call or talk to our BWD ARTA Focal Persons for any feedback/concern:
Juliet A. Almacen                    tel. no. 442-4008/09209011765

During weekends or holidays, please feel free to see our designated officer-in-charge for any feedback/concern

Thank you very much for helping us continuously improve and always be of service to you.